Delete your account and data
Option 1: in the game (fastest)
- Open Capeblast and tap the gear icon (Settings).
- Open Account and tap Delete account.
- Confirm. Your account is deleted after 7 days; open the game during those 7 days and you can cancel.
Option 2: without the game
Email sycamorehillstudios@outlook.com with the subject "Capeblast data deletion request" and include as much of this as you can, so we can find your account and confirm it is yours:
- Your player code (it looks like CB-XXXX-XXXX and is shown in Settings > Account, or on a screenshot).
- If you made a purchase: the Google Play order number (it starts with GPA. and is in your Google Play receipt email).
- Roughly when you last played, your Hero Rank and the furthest world you reached.
We reply within 7 days and complete the deletion within 30 days. If we cannot match the request to an account with reasonable confidence, we will ask for more details rather than delete someone else's progress. Parents and guardians can make this request for their child.
What is deleted
- Your account and random player IDs, saved games (including cloud save copies), progress, items and currencies.
- Leaderboard entries, event progress and your player name.
- Gameplay statistics and crash reports linked to your player ID (also removed from our analytics store when you delete).
- Support messages and the email address you gave us, once your request is closed.
What is kept, and for how long
- Purchase records (product, order number, date, price) for up to 10 years, because tax and accounting laws require it and for chargeback evidence. They are detached from your player ID (replaced by a one-way hash) and used for nothing else.
- Aggregated statistics that cannot identify you (for example "how many players beat World 3").
Purchases are tied to your Google account by Google Play. After deletion, a new account starts from the beginning; permanent purchases (such as No Ads) can be restored on the same Google account with Restore purchases in the Shop.
Only want to delete some data?
You can turn off gameplay statistics in Settings > Privacy, or email us to delete specific data (for example your statistics or support messages) without deleting your account.