Help and FAQ
My purchase did not arrive
Open the Shop and tap Restore purchases while online. If a payment is still "pending" in Google Play, the item arrives when Google confirms it. If it still has not arrived after a day, email sycamorehillstudios@outlook.com with your Google Play order number (starts with GPA.) and your player code.
How do I cancel VIP?
Subscriptions are managed by Google Play: open the Play Store, tap your profile picture, then Payments & subscriptions > Subscriptions > Capeblast, and cancel. You can also tap Manage on the VIP screen in the Shop. VIP stays active until the end of the period you paid for. Uninstalling the game does not cancel a subscription.
Can I get a refund?
Refunds are handled by Google Play. You can request one at Google Play's refund page.
What are the odds in crates?
Every crate shows its exact odds before you buy it: tap ODDS next to any crate. Random hero or pet shards go to a hero or pet you own that still needs them, weighted by rarity.
I entered the wrong birth year
The age screen sets up the game for your age group and cannot be changed in the game, so a younger player cannot unlock adult settings by mistake. A parent or guardian can email us with the player code to correct it.
Will I lose my progress if I change phones?
Progress is saved on your device and, when cloud save is available, to our servers. From version 1.1.0, if you are signed in to Google Play Games, a copy is also kept in your Play Games saved games, and on a new phone signed in to the same Play Games profile the game offers to continue from it. To move to a new phone, sign in with the same Google account and use the transfer option in Settings > Account when it is shown. Permanent purchases can always be restored on the same Google account.
How do I turn off notifications?
Reminders are off until you allow them. Turn them off in Settings > Notifications, or in Android Settings > Apps > Capeblast > Notifications.
How do I delete my data?
See Delete your account and data.
Contact us
Email sycamorehillstudios@outlook.com and include your player code (Settings > Account). We usually answer within 3 working days.